Last Updated: November 20, 2024
This Privacy Policy describes the policies of Hunt & Associates 09 LLC dba Absolute Storage. 1419 Kenmore Ave, Kenmore NY 14217, United States of America (the), email: answers@kendev.com, phone: (716) 583-4445 on the collection, use and disclosure of your information that we collect when you use our website (https://www.absolutestorage.com) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We collect and process the following personal information about you when you voluntarily provide it to us. This information is used to provide you with our self-storage services, improve your experience, and manage your account:
- Personal Identification Information:
- Name
- Email address
- Phone number
- Current address
- Government ID Details:
- We may collect government-issued identification details (e.g., driver’s license or passport) when required for identity verification or to process your storage rental agreement.
- Financial Information:
- We may collect financial information, such as payment details (e.g., credit card or bank account information), to process your payments and handle billing for your storage unit.
- Emergency Contact Information:
- We may request emergency contact details to be used in case of urgent situations related to your storage unit, such as in the event of a property emergency.
This information is collected when you directly interact with us, such as by contacting us via phone, email, or our website, or when completing a rental agreement or making payments. We do not collect personally identifiable information without your explicit consent and take reasonable measures to protect your privacy.
Data Accuracy:
We rely on the accuracy of the information you provide. Please notify us immediately of any changes to your personal information so we can keep our records up to date.
How We Use Your Information:
We may use the information that we collect about you for the following purposes:
Payment Processing: To process payments for storage rentals, deposits, and other fees associated with your storage unit.
Customer Support: To address any inquiries, requests, or concerns you may have about your storage unit, account, or services we provide.
Account Management: To create, manage, and update your storage rental agreement, including lease terms, renewals, or modifications to your account.
Security and Safety: To ensure the security and safety of our storage facility, including monitoring access, conducting background checks (where applicable), and responding to emergency situations.
Compliance with Legal and Regulatory Requirements: To comply with local, state, or federal laws, including requirements related to property management, taxes, and storage facility regulations.
Customer Feedback and Surveys: To collect feedback, suggestions, and insights to improve our services, storage facilities, and customer experience.
Third-Party Service Providers: To share information with trusted third-party partners, such as payment processors or facility management services, necessary to deliver and enhance our storage services.
Marketing and Communications: To send you information about promotions, new services, or other updates related to our self-storage facilities that may be of interest to you.
Legal and Dispute Resolution: In case of disputes, claims, or legal proceedings, your information may be used to support the resolution of such matters, including enforcement of storage agreements or payment collection.
By providing us with your information, you consent to its use for the purposes outlined above. We are committed to protecting your privacy and ensuring that your information is used responsibly and in accordance with applicable laws and regulations.
How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Payment processing tools
- Ad services
- Essential communication tools
- Marketing agencies
- Analytics tools
- Customer relationship management software
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may share your information with trusted service providers, such as maintenance teams, utility providers, or property management platforms, for the purpose of managing your rental experience.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Retention Of Your Information:
We will retain your personal information with us for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. We may also retain your data to comply with legal obligations such as tax reporting, anti-money laundering laws, or other regulatory requirements. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at answers@kendev.com. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may write or email our Grievance Officer at Hunt & Associates 09 LLC. 1419 Kenmore Ave, Kenmore NY 14217., email: answers@kendev.com. We will address your concerns in accordance with applicable law.
